Regulatory Compliance

1. FCC Regulatory Compliance

Universal Merchandise complies with all Federal Communications Commission (FCC) rules and regulations applicable to telecommunications service retailers, including but not limited to:

• Truth-in-Billing requirements under 47 C.F.R. Part 64
• Customer Proprietary Network Information (CPNI) protection rules
• Anti-slamming provisions protecting customers from unauthorized carrier changes
• Do-Not-Call registry compliance for outbound marketing activities
• Telecommunications Relay Service (TRS) contribution requirements
• Universal Service Fund (USF) regulatory compliance

2. Customer Proprietary Network Information (CPNI)

We take your CPNI seriously. Under FCC regulations, Customer Proprietary Network Information includes information about the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services.

Universal Merchandise:

• Uses CPNI only as permitted by law — for the provision of the services you have subscribed to
• Does not share your CPNI with third parties without your explicit consent, except as required by law
• Maintains strict internal procedures to prevent unauthorized CPNI access
• Provides you the right to restrict our use of your CPNI for marketing purposes
• Notifies you of any changes to our CPNI policies

To opt out of CPNI-based marketing or to request information about your CPNI rights, contact us at info@universalmerchandise.online or call (888) 347-2535.

3. Authorized Reseller Status

Universal Merchandise operates as an authorized reseller for telecommunications service providers. In this capacity, we are bound by:

• The reseller agreements and conduct codes established by our service provider partners
• FCC anti-slamming rules that prohibit unauthorized changes to a customer's telecommunications provider
• Requirements to clearly disclose all service terms, fees, and conditions before a customer commits to service
• Obligations to accurately represent service availability, pricing, and performance capabilities

4. Compliance

In addition to federal requirements, we comply with telecommunications regulations administered by the Public Service Commission (NYPSC), including:

• Consumer protection laws
• NY SHIELD Act data protection requirements
• State-level truth-in-advertising standards
• New York Do-Not-Call registry compliance

5. Home Security Compliance

The home security services are provided in compliance with applicable requirements for alarm system businesses, including:

• New York General Business Law Article 6-D (burglar alarm businesses)
• Local municipal alarm permit requirements
• UL (Underwriters Laboratories) standards for monitoring center operations
• False alarm reduction practices and local ordinance compliance

6. Consumer Protection

We are committed to treating all customers fairly and honestly. Our consumer protection commitments include:

• Clear and transparent disclosure of all service terms, pricing, and fees before enrollment
• No misleading or deceptive marketing practices
• Honoring all advertised rates and promotional offers as described
• Providing clear information about cancellation rights and procedures
• Fair and accessible complaint resolution processes

7. Data Protection & Privacy

We protect your personal information in accordance with applicable privacy laws. See our Privacy Policy for complete details on how we collect, use, and protect your data.

8. Anti-Slamming Policy

Universal Merchandise strictly prohibits the practice of "slamming" — the unauthorized switching of a customer's telecommunications service provider. We will never change your service provider without your explicit, documented consent.

All service enrollments require:

• Clear identification of the service provider being subscribed to
• Explicit customer consent through a verifiable authorization method
• Complete disclosure of all rates, terms, and conditions
• A confirmation process that meets FCC requirements

9. Accessibility

Universal Merchandise is committed to accessibility for customers with disabilities. We offer:

• TTY/TDD access for hearing-impaired customers via our main phone line
• Large-print billing and correspondence upon request
• Telecommunications Relay Services (TRS) accommodation

10. Compliance Contact

If you have questions, concerns, or wish to report a potential compliance issue, please contact us:

• Address: Universal Merchandise, 960 Wellwood Ave, 11757
• Phone: (888) 347-2535
• Email: info@universalmerchandise.online

You may also file complaints directly with the FCC at fcc.gov/consumers/guides/filing-informal-complaint or with the Public Service Commission.