Your Privacy Matters to Us

1. Who We Are

universal Merchandise Inc. ("we," "us," or "our") is an authorized Reseller and Agent for participating telecommunications and home security service providers, located at 960 Wellwood Ave Floor 02, Lindenhurst, NY 11757, USA. We can be reached at (888) 347-2535 or info@universalmerchandise.online.

This Privacy Policy applies to information we collect when you visit our website, contact us, or purchase services through us.

2. Information We Collect

Information You Provide Directly

• Name, address, phone number, and email address
• Payment information (processed securely through our payment partners)
• Social Security Number or government-issued ID (required for credit verification by service providers)
• Service address and installation details
• Communications you send us via email, phone, or contact forms

Information Collected Automatically

• IP address and browser type when you visit our website
• Pages visited and time spent on our site
• Referring website or search terms used to find us
• Device information including operating system and screen resolution

Information from Third Parties

• Credit and identity verification information from credit reporting agencies
• Service eligibility information from our telecommunications provider partners

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service orders and subscriptions
• Communicate with you about your account, orders, and service updates
• Verify your identity and conduct credit checks as required for service enrollment
• Provide customer support and respond to your inquiries
• Send you promotional offers and service information (with your consent, where required)
• Improve our website and the services we offer
• Comply with legal obligations, including FCC and state regulatory requirements
• Prevent fraud and protect the security of our systems and customers

4. Customer Proprietary Network Information (CPNI)

As a telecommunications reseller and enrollment partner, we handle Customer Proprietary Network Information (CPNI) as required by applicable regulations. CPNI includes information about your telecommunications services, including usage patterns, service subscriptions, and call-related data.

We use CPNI only as permitted by FCC regulations — primarily to provide and maintain your services. You have the right to restrict our use of your CPNI for marketing purposes. To exercise this right, contact us at (888) 347-2535.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with:

• Participating telecommunications or security providers whose services you enroll in through us
• Payment Processors: Secure payment processing partners to handle billing transactions
• Credit Agencies: For identity verification and credit assessment required for service enrollment
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you
• Protection of Rights: To protect the rights, property, or safety of Universal Merchandise, our customers, or others

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Secure HTTPS connections for all data transmission
• Encrypted storage of sensitive information
• Access controls limiting who within our organization can access your data
• Regular security reviews and employee training

While we take these precautions seriously, no security system is impenetrable. In the event of a data breach affecting your personal information, we will provide notification as required by applicable law, where applicable.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (anonymized data)
• Marketing Cookies: Used to deliver relevant advertisements where consent is required

You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Restrict or object to certain uses of your information
• Receive a copy of your information in a portable format
• Opt out of marketing communications at any time
• Restrict use of your CPNI for marketing purposes

To exercise any of these rights, contact us at info@universalmerchandise.online or call (888) 347-2535.

9. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active service account
• Comply with legal and regulatory obligations (typically 7 years for billing records)
• Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us:

• Address: Universal Merchandise Inc., 960 Wellwood Ave Floor 02, Lindenhurst, NY 11757, USA
• Phone: (888) 347-2535
• Email: info@universalmerchandise.online